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Terms & Conditions

• All prices shown are subject to VAT at the prevailing rate at time of dispatch.

• Unless stated all prices quoted do not include assembly or installation.

• Deliveries are made to ground floor pavement level.

• Unfortunately we are unable to deliver to private individual addresses.

• Lead times quoted are subject to stock availability at time of order and subject to seasonal demand. If required for a specific date please check availability before ordering and state at time of order.

• Standard delivery cost is £4.95 per order. Next-day delivery is applicable on orders being received before 11am, and excludes weekends and bank holidays. Next-day delivery is based on the warehouse having sufficient stock of the item at time of order.

• PLEASE NOTE FURNITURE ORDERS ARE NOT AVAILABLE ON NEXT DAY DELIVERY UNLESS OTHERWISE SPECIFICALLY AGREED AND CONFIRMED WITH THE SALES OFFICE.

• Some items may carry a manufacturers surcharge for small orders - this cost will be indicated to ensure customer's acceptance before order is fully-processed, or alternatively please call the office for further details.

• Deliveries above Glasgow and Edinburgh may be subject to carriage surcharge. Also applicable to Ireland.  We do not export products outside mainland UK.  Please call us for further details.

• Failed deliveries may incur charges.

• All goods must be checked on delivery in case of damages or loss of an item in transit.

• Any damages must be noted on the delivery note and put in writing to Cost Cutters within 24 hours of receipt of the goods. Delivery notes signed ‘unchecked’ will not be accepted should goods be faulty/ damaged. Failure to adhere to this will result in Cost Cutters taking no responsibility for charges being incurred for replacements.

• Goods found to be unsuitable cannot be returned and no credit will be given.

• Goods are not supplied on a 'sale or return' basis.

• Goods are non-returnable unless faulty or are a loan sample.

• Should you wish to return an item they will be subject to a re-stocking charge. If the item was sent from our warehouse the charge will be 25% of the item value. If the item is sent direct from one of our manufacturers it may be subject to up to a 50% re-stocking fee.

• Samples are loaned free of charge for two weeks only, after this time the goods will be invoiced.

• Please note if items are received damaged you may be asked to provide a photo of the item. This will allow us to be able to dispute the issue with the manufacturer.

• Cancellations must be in writing, only orders that have yet to be dispatched if stock from our warehouse, or have not entered production from the manufacturers if direct delivery can be cancelled outright. For any orders that have been dispatched if stock, or have entered production if direct from the manufacturers, will incur costs depending on the value of order.

• During the Summer time lead times will be extended. If school is not open for deliveries during summer holidays, please state when ordering. Ideally orders should be placed by the start of June to avoid delays – ensuring colour, sizes and heights are not omitted.

• Delivery times shown on our website and/or in catalogues are estimates only and do not offer a guaranteed delivery date. Lead times are dependent on stock levels and time-of- year.

• Delayed delivery times on an order does not constitute for the order to be cancelled without cancellation charges. Please check with our office if you require certain items by a specific date.

• Do not dispose of existing furniture until you are in receipt of new.

• Payments are strictly due within 15 days of the invoice date and we reserve the right to charge contractual interest should these terms be exceeded. Payment is acceptable by cheque, BACS transfer or credit card. Cheques should be made payable to Cost Cutters.

• All goods remain the property of Cost Cutters UK until full payment of the appropriate invoice is received. We reserve the right to gain access to your property to remove our goods should payment not be made in full.

• The catalogue and website is purely a representation of the products. Please confirm dimensions with our sales team if in doubt about a product. Colour samples can be sent out on request to confirm exact colour representations.

• We reserve the right to amend the design or sizes of any product, or prices or offers within our catalogue or website offering without prior notification, which may include a like-for-like replacement of stocked goods. Prices shown in printed catalogues are correct at time of going to print but may fluctuate during the lifetime of this material.

• Transactions with several order line items may be delivered on multiple dates, depending on what items have been ordered and/or which of our warehouses they are being despatched from. Not all products will be automatically sent together, so it may be that your goods will arrive in part-deliveries. You will be invoiced for each separate delivery and subject to our 15 day payment terms for each separate invoice (unless otherwise specifically agreed).

• Please note that any offer or discount codes cannot be used in conjunction with any other offer or discount on our website or from any printed media.

• If you have any concerns or require a ‘grouped delivery’ then please contact us straight away on 03333 443370.