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FAQ

The following are a short list of frequently asked questions from our customers. If there is anything else that you feel would be a good suggestion for here, let us know as sales@costcuttersuk.com. Alternatively if there is anything specific that you need to know then simply call 03333 443370 and we will happily help with any query.

 

Q: How long will delivery take?

A: Depending on what product you select will determine the delivery time. Look out for the delivery icon in our catalogue & on our website the estimated delivery time will be shown by the product info. However, we must state that during July, August and September there are much longer lead times on most products (particularly furniture items). Please be advised not to dispose of any old furniture in case of delayed delivery times.

 

Q: Who do I make cheques payable to?

A: Please make cheques payable to Cost Cutters

 

Q: How can I place an order?

A: Please complete your order online or alternatively fax it to 03333 443371 or email sales@costcuttersuk.com.  Orders can also be posted to us at Cost Cutters UK, Finance House, 6 Parkside Court, greenhough Road, Lichfield.  WS13 7FE.

 

Q: How do I pay for my order?

A: If you are government-funded then we will send you an invoice once delivery has been made. You can pay this by cheque or BACS . If you are privately owned nursery or company then please discuss payment options with our team.

 

Q: Are trays included in the price of a storage unit?

A: Yes, unless specifically stated that they are not.

 

Q: What are Cost Cutters bank details?

A:  These are readily available for you, simply call our Accounts team on 03333 443370

 

Q: What colours are available?

A: Many of our products are available in a range of colours. Within our catalogue, look out for the colour symbols to show what colours you can choose from. However, if you do not see the colour that you require, please call 03333 443370 as we will be able to see if this particular colour is available for you.

 

Q: Do I have to have the same tray combination as shown in the image of the tray storage units?

A: No, with the majority of tray storage units you can change the configuration of trays to whatever you require. Just remember that for 1 jumbo tray = 4shallow or 2deep, 1 deep = 2 shallow. Mix and match with these sizes.

 

Q: Can I mix and match the tray colours for tray storage units?

A: Yes, just let us know whatever colours and combinations you require (including clear trays).

 

Q: What if I cannot see what I am looking for?

A: Then please call! We have such a wide range of products available, and fantastic relationships with the manufacturers so if you cannot see something you are interested in, give us the opportunity to source it for you.

 

Q: Will my item be delivered flatpacked or ready assembled?

A: Depending on what item you have selected, look out for the self-assembly logo or text within the product details. However, if you select something that is flatpacked but you require it to be assembled, then call 03333 443370 and this can be arranged.